My order

(for ticket buyers)

I lost my ticket(s)...

I cannot open the documents that I have received.

The documents are sent in PDF format. Please try to install the latest version of Adobe Reader. If you are still unable to open the documents, please retry using a different computer.

I have not received a confirmation email for my Travel order.

Please check your spam folder. If you are still unable to locate your confirmation email, please contact us via our contact form.

When will I receive my ticket(s) and/or booking confirmation?

After the payment has been completed and received by Paylogic, you will instantly receive your confirmation email. The hotel voucher, bus and/or festival tickets will be sent at a later moment. You can expect these ticket(s) to arrive in your inbox two weeks prior to the event.

I provided the wrong email address, what should I do?

In case you provided an incorrect email address, but successfully completed the payment, you can contact us via our contact form. Please enclose a proof of payment (e.g. a screenshot of your bank statement) so that we can modify your email address and resend the information to your correct email address.

The tickets I bought for my group have my name on it, but I am unable to attend. How do we resolve this?

How unfortunate! You can contact us via our contact form and we will check what the possibilities are.