Eurovision Song Contest 2020

(for ticket buyers)

I lost my ticket(s)...

My order

  • Can I still change or cancel my ticket(s)?

No, it's not possible to cancel or make changes to a completed order.

  • I can’t attend the event after all, what can I do with my ticket(s)?

You can re-sell your ticket through official ticket re-selling partner TicketSwap. Here you can sell your tickets securely for a fair price.

Personalization

  • Why do tickets need to be personalized?

Personalization is a process that is used to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets for events safe and fair. Also, the provided information can be used to send you more information about the event.

  • How do I personalize my tickets?

You will receive a confirmation e-mail after completing the order with payment. The personalization period opens on 4 February 12:00 (midday) CET and closes Tuesday 11 February 23:59 (CET).

You will receive a separate email for this. This e-mail provides a link ('Add additional information') where you can fill in personal information (such as your full name, e-mail address and date of birth of every attendee).

After the personalization, you will receive your e-tickets. Please note: If you don’t personalize your ticket(s) within the personalization period, your ticket(s) will be cancelled and the purchase price for the ticket will be refunded to the main buyer, after deducting the Ticket Refund Fee.

The credentials on the ticket can be randomly checked at the entrance of Rotterdam Ahoy. If the credentials on the ticket and ID of the ticket holder don’t match, you can be refused admittance.

  • I receive an error while personalizing my ticket, what can I do?

When the system indicates that the email address must be unique, it means that all tickets must be provided with a different email address. This security is on the ticket system to ensure that all tickets are as different as possible and that resale can thereby be prevented. So make sure that all other details such as name and date of birth are different from each other.

  • Is it possible to change the name on one of my tickets?

We want to prevent and minimize ticket re-sale with extreme prices on the black market. For that reason, we don’t offer the possibility to change the name on the ticket. Closer to the event, we will provide more information on tickets and personalization in case of unforeseen absence.