Submit a request

Please specify the nature of the problem or doubt, you may also include dates, error codes and other relevant information…

Your ticket order number (usually 9 digits starting with 10*******) or payment reference (usually 12 digits starting with 20**********).

Name of the festival or event you have a question about.

If possible, please provide your phone number with international code.

Choose a category that best fits your question

Add file or drop files here