Help Center

Submit a request

Your ticket order number (usually 9 digits starting with 10*******) or payment reference (usually 12 digits starting with 20**********).

I have a question about my order

Person who booked the tickets and provided the personal info during the ordering process

No? Then please provide the respective barcode(s) in the next step!

If you have booking protect, no need to continue filling in this form! Please contact Booking Protect:

Please specify the nature of the problem or doubt, you may also include dates, error codes and other relevant information…

Name of the festival or event you have a question about.

If possible, please provide your phone number with international code.

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