Changes and cancellations

• I bought a ticket for an event but the date has been changed. What can I do?

Tickets bought for a specific date will also be valid for the newly announced date. Ticket buyers will receive an email about the changes and the possibility to get a refund.

• The event which I bought tickets for has been cancelled. How can I get a refund?

In case you bought an e-ticket for an event that has been cancelled, it is of course possible to get a refund. You will receive an email with more information. The return of hardcopy tickets is always processed by the original channel of purchase.

If you bought a hardcopy Paylogic-ticket via Primera or Concerto please follow these instructions. Please note: refunds will only be approved if an event has been officially cancelled.