Change email address or other personal data
If you have provided incorrect personal data or your details are outdated then we can change this for you. Before we do so we must make sure that you are the main buyer of the ticket, therefore we ask you to send us a proof of payment. A proof of payment is a photo or a print screen of the payment to Paylogic. The proof of payment must also show the date and amount of the transaction.
Furthermore, the following information is required, this depend on the payment method that you have used:
- Credit card payment: A payment receipt shows the last 4 digits of the credit card.
- Paypal: A proof of payment must be a photo or a print screen of the payment that is shown on your Paypal account. You should also see the Paypal invoice ID on it, this ID consists of 12 digits and starts with 20.
- For other payment methods, the payment reference must be visible; this can be found in the description of the payment.
Please note that confirmation of the order is not a correct proof of payment.
For questions about deleting your Paylogic account, we ask you to contact us via the contact form that can be reached with the link below.
If you have forgotten your password, you can click on Forgot password. You can then follow the instructions to change the password of your account.