- I have lost my tickets
Simply follow this link and enter the e-mail address that you used to place the order with. We will then automatically send you an email that shows all active orders under that email address. Also check your spam box, as it sometimes happens that messages end up there.
- Change name on a ticket
You can often change the name on your ticket by using Ticket Transfer. If Ticket Transfer is offered by the event it will be stated on the website of the event. On the event's website, you can also find the link to change the name on your ticket.
Use the e-mail address you entered when placing the order and the barcode of the ticket that you want to change. The new owner of the ticket will receive a separate e-mail with the updated ticket. The old barcode is automatically canceled and will no longer be displayed in your order.
- Transfer the ticket to someone else
If personalization is required for the event for which you purchased tickets, the name on a ticket is important and the name on the ticket must match with the name on your identification.
If Ticket Transfer is offered on the website of the event, it is possible to transfer your ticket to someone else. To see if Ticket Transfer is offered, check the event website carefully.
- How do I use Ticketswap?
Some events have a strict cancellation policy, making it impossible to cancel completed orders. When ordering tickets you have accepted the terms and conditions of the event.
However, most events have a partnership with Ticketswap. Ticketswap is a safe way to resell your ticket. On the website of the event or on Ticketswap is often indicated whether there is a cooperation between both parties.
Through this link you will find more information about how Ticketswap works.