- Change order for another show / location (show)
Paylogic doesn't have the authority to decide about changes. For this reason, we must first consult with the organization of the event. We send the request to the organization of the event and then the organization can approve or reject the request.
This generally takes about 7 days. When we receive a reply from the organization or the 7 days have already passed since the request was sent, we will then contact you immediately.
We remind you that Paylogic sells tickets under the rules of the organization, hence the decision of the organization is final.
You can request a change here.
- Can I buy an extra ticket?
This depends on the event and sometimes we first have to ask permission for this from the organization of the event. If you want to change your order or if you want to add tickets to your order, we ask you to open the link below and complete it as completely as possible
- Unfortunately, I can't go to the event. Can I get my money back or can I change the name on the ticket?
Paylogic does not have the authority to decide on changes. For this reason, we must first consult with the organization of the event. We send the request to the organization of the event and then the organization can approve or reject the request.
This generally takes about 7 days. When we receive a reply from the organization or the 7 days have passed, we will contact you immediately.
We remind you that Paylogic sells tickets under the rules of the organization, therefore the decision of the organization is final.
You can request a refund here.
- I used the wrong email address during the order. How can I change that?
Paylogic must be sure that you are the main buyer of the tickets. Therefore we need a proof of payment.
A proof of payment is a photo or a screenshot that shows the payment to Paylogic. The proof of payment must also show the date and the amount of the transaction.
Furthermore, the following information is required, depending on the payment method you have used:
- Credit card payment: A payment receipt shows the last 4 digits of the credit card.
- Paypal: A proof of payment must be a photo or a screenshot of the payment that is shown on your Paypal account. You should also see the Paypal invoice ID on it, this ID consists of 12 digits and starts with 20.
- For other payment methods, the payment reference must be visible. This can be found in the description of the payment.
Please note that confirmation of the order is not a correct proof of payment.
- I have not yet received a confirmation email but the money has been debited. How do I get my tickets?
Please wait until the end of the day and also check your spam folder. If you still have not received the tickets by the end of the day and the money is taken from your account, please contact us.