- Rescheduled events
If your event, for instance a performance, competition or concert, is rescheduled for a date no more than 13 months from the original one, your ticket remains valid for the rescheduled event. If you cannot attend on the new date of the rescheduled event, you get back your original ticket price, including booking or service fees, as a voucher, a digital credit. How this is done varies between organizations. The voucher is valid for a minimum of 12 months.
- Cancelled events
If an event could not be rescheduled within 13 months and had to be cancelled, you will get back your ticket price, including booking or service fees, in the form of a voucher. How this is done varies between organizations. The voucher is valid for a minimum of 12 months.
- For how long is my voucher valid?
You can use the credit for at least 12 months after issue to buy a ticket for another event of the same organizer. Some organizers even opt for a longer term. If you have not used your voucher (in full) and the term has expired, you will receive the (remaining) amount back.
- Can I also get an immediate monetary refund?
If you cannot use the voucher, you have the right to request a refund. When the money is refunded depends on whether it concerns a canceled or a rescheduled event.
If the event has been rescheduled, your money will be refunded one month after the date of the rescheduled event.
If the event is canceled, the refunding term is up to 3 months after the date on which the event would have taken place. However, this ticket scheme has not been set up for nothing: cultural institutions can go under if everyone requests a refund. That is why the government also supports this scheme.
- Can I make a donation?
Yes, please! The implementation of donations differs per organization. Some have set up their own fund, others refer you directly to donation possibilities with partners and / or suppliers. Again, check the website of the relevant organization.
You can find this and more information on saveyourticket.nl.