- I filled in a wrong email address for my order. How can I change this?
We can help you to change your email address. See Tickets has to verify that the request is coming from the main buyer of the tickets, therefore we ask you to send us a proof of payment. A proof of payment is a photo or screenshot of your transaction to See Tickets, showing the date and amount of the transaction.
Additionally, the following information is relevant, depending on the payment method:
- Credit card payments: A proof of payment should display the last 4 digits of your credit card number.
- PayPal: A proof of payment should be a screenshot of the transaction from your PayPal account. It has to display the PayPal invoice ID, i.e. a 12 digit number starting with "20".
- For other payment methods the payment reference needs to be stated, which can be found in the description on your bank statement.
Please note that an order confirmation is not a valid proof of payment.
- I did not receive a confirmation email but money has been deducted from my account. How do I receive my tickets?
Please wait until the end of the day and also check your spam folder. When you have still not received the confirmation email the next day and the money has been deducted from your account, please contact us.
- I have to personalize my tickets, how does this work?
For many events nowadays, it's mandatory to personalize your ticket(s) before you are able to download them. There are two common methods of personalization, depending on the event for which you bought tickets. Both methods will be described in this article.
1. Personalization through See Tickets (no account needed)
In this case, you receive a link together with you confirmation email, which will send you to our website. Here you can fill in the personal details of the attendants. Note: Every ticket requires a unique email address. You don't need an account to complete the personalization.
2. Personalization through the website of the event (account needed)
This process is a little more complex than the first method. Before receiving the tickets, every attendant needs their own personal account to claim a ticket. The tickets will be sent to the main buyer after all tickets have been claimed.
How to personalize your tickets as main buyer?
Step 1: Open the email you received from See Tickets.
Click on the link in the email. This will bring you to the personalization page of the event.
Step 2: Start personalizing your ticket.
Click on the button at the personalization page to start the personalization process.
Step 3: Log-in with your account.
This is not the same account as you might have with See Tickets.
There are two options: log-in with your account or create one during the process.
Keep in mind that it's mandatory to have an account to personalize your tickets.
Step 4: Claim your ticket.
After logging in you’ll see an overview of all tickets belonging to your order.
The first thing you need to do is to claim ONE ticket for yourself.
Step 5: Invite your friends.
After claiming your own ticket you can return to the order overview by clicking 'back to order'.
After doing so you can invite your friends to the personalization process by clicking 'invite'.
Select ‘copy link’ to copy the personalization link which you can send to your friends.
It’s important that you do not share this link with people that are not part of your order, as this is the key to your tickets.
Remember: ALL your friends need to personalize their tickets individually. They also need a personal account for this.
Step 6: Make sure everybody personalizes their own ticket.
After following the steps you (as main buyer) must make sure that all your friends personalize their own ticket. The quicker they do so the sooner you will receive your tickets.
Step 7: Receiving the tickets.
Once ALL tickets have been personalized individually by your friends, you (as main buyer) will receive them in your email.