Troubleshoot

• I used my voucher but could not complete the order, how do I get my tickets?

Your voucher is blocked for 30 minutes after an order attempt. After this period you can use it again to place a new order. Your voucher is only valid for one successful order.

• I have not yet received a confirmation email, how do I get my tickets?

Please wait until the end of the day and also check your spam folder. If you still have not received the tickets by the end of the day and the money is taken from your account, please contact us.

• I used the wrong email address for my order, how can I change that?

 In this case we want to ask you to contact us through our contact form. For urgent cases we advise you to also contact us by phone.