Did your plans change? You or your companion cannot join the event?
Did you place a double order by mistake? Or would you like to upgrade your order?
In these cases, you can request a refund or change your order.
PLEASE NOTE:
Whether a change or cancellation is possible or not depends on the event!
Before sending a refund/change request, please check the FAQ on the festival's Official Website.
Some events offer one or several of the following options:
- Ticket transfer if ticket personalization IS NOT required: You can transfer your e-tickets to any other person.
- Ticket transfer if ticket personalization IS required: You might be able to purchase a “Name Change” to transfer your ticket to any other person.
- Upgrade: please check on the website or in the FAQ if it is possible to purchase upgrade packages.
- Some events have very strict “No cancellations / No changes” policies (unless documented medical reasons or death). 
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