Once you have personalized your e-ticket(s) for an event, changing the name on one or several of them is not a straightforward process. Many events or festivals do not allow for name changes. However, sometimes events make this possible by purchasing a “Name Change”.
Here are our recommendations regarding changing names or re-personalizing:
- When receiving the confirmation email with the link to personalize your tickets, check the time frame available to personalize. Fill in the personalization details once you are certain of the final attendees.
- You can visit the event or festival’s “Main Website” and the “Frequently Asked Questions” (FAQs) site to check whether Name Changes are possible.
- In case you wish to change the name on your ticket because of a minor misspelling, you can get in contact directly with us (CONTACT US) to request the modification.
Notice! If you were not asked to personalize the tickets (see What is ticket personalization (“additional information is required for your order”)?) and now every ticket in your order (for example: when you are attending with friends) shows the same name printed, you do not need to make further changes as the name is not relevant in these cases (The barcode on the E-ticket is what matters!).
In case this information is not sufficient, you can always CONTACT US and we will do our best to help you out.